FAQs

Frequently Asked Questions

Payment Questions
How can I pay my electric bill?
Did Clay Electric receive my payment?
Is my bill correct? It seems high

Billing Questions
What is the Power Cost Adjustment item on my electric bill?
What is the Customer Charge item on my electric bill?
What is the “non-taxable fuel amount” on my electric bill?

Service Questions
I am moving in and I need to sign up for Clay Electric service. What do I do?
I am building a home and need to sign up for Clay Electric service. What do I do?
How do I change an address on my Clay Electric account?
How do I change, add or remove a name on my Clay Electric account?
How do I change an email address or sign up to receive a bill statement by email?

Miscellaneous Questions
How can I identify someone who works for Clay Electric?

Restoring Power After a Major Storm or Hurricane
What is Clay Electric's procedure for restoring power?
When will Clay Electric be working to restore power?
Is there preferential treatment for restoring power?
Are there some general expectations regarding how long restoration might take following a hurricane? What kind of situations could prolong the effort?

Vegetation Management
What are the reasons for tree pruning and clearing?
Will I be notified of vegetation maintenance?
What is Clay Electric's method of tree pruning?
What are the clearance specifications for my trees?
What is Clay Electric's system for tree removal?
Does Clay Electric prune around service wires and outdoor lights?
How does Clay Electric dispose of debris?
What should I know about tree planting and power lines?