My Account Login

Pay my bill, view statement, history, meter reading date, and change email.


Not Registered?

Clay Electric Cooperative’s board of trustees declared a record $12 million Capital Credits refund for members who received service from 1988 through 2016. Capital Credits... Continue Reading ›

If you cannot attend our Annual Meeting next month, you can still vote in the co-op's trustee elections! There are three trustee candidates up for re-election this year. To... Continue Reading ›

Co-op members gathered at three trustee district meetings in late January-early February to select candidates for the co-op’s board of trustees in Districts 3, 5 and 7.... Continue Reading ›

Co-op members will gather at three trustee district meetings Jan. 29-Feb. 1 to select candidates for the co-op’s board of trustees in Districts 3, 5 and 7. Incumbents in the... Continue Reading ›

Winter Storm Grayson made its presence known by bringing rain, freezing rain and ice into Clay Electric’s service area Wednesday morning, particularly in areas served by the Lake... Continue Reading ›

A business owner served by Clay Electric in the Orange Park area called to report that he received a phone call from someone who claimed the owner had not paid his August electric... Continue Reading ›

You are here

Is my bill correct? It seems high.

There are several reasons why a bill might be high, but the first place to start is to examine the bill itself.

First, verify your meter reading. You can find instructions for reading your meter in the co-op's brochure "How Much Electricity Did You Buy Today?" (PDF). Your meter reading should be a little higher than the reading on your electric bill. Also, bear in mind that when a meter reader is unable to access the property, a bill may be estimated. If estimated, the designation "EST" will show near the top of your bill statement under the column labeled "Previous". Any difference between estimated and actual use will be taken into account the next month when a good reading is obtained and your bill adjusted accordingly. If there are still questions about the reading, please call Clay Electric for further clarification.

Second, check the number of days in the billing cycle. In cases of severe weather or holidays, there may be more days in the billing cycle than normal. Typically the electric bill will cover 30 or 31 days, but at times the billing cycle may include up to 36 days.

Third, consider weather conditions that might have caused an increase. You might like to read our summer and winter tips that will guide you through ways to keep seasonal energy usage down.

Summer Energy Tips Brochure (PDF)

Winter Energy Tips Brochure (PDF)

Fourth, examine possible equipment problems. Culprits that can cause an extreme jump in energy usage are a well pump that has malfunctioned and runs continuously; hot water leaking from faucets, pipes or the water heater; and heating and cooling system problems such as leaking ductwork, compressor malfunctions, a system low in coolant, or a system that is heating and cooling simultaneously.