Clay Electric placed eighth in the 2017 J.D. Power and Associates Electric Utility Residential Customer Satisfaction Study’s Cooperative Segment. The satisfaction score is the... Continue Reading ›
As a member of Clay Electric, you have a variety of ways to make your electric bill payment. The choice is yours. Simply choose the payment option that's best suited for you based upon your individual preferences.
Payment by Bank Draft
You can make an immediate electronic payment by bank draft on the co-op's website or by calling your local district office. If you prefer to handle the transaction over the phone, call your local district office and use the interactive voice answering system. You do not have to talk with a customer service representative to make an electronic payment on the phone. To perform a transaction you will need your Clay Electric account number, your checking or savings account number and the routing number of your bank. There is no fee for using this option.
Automatic Deduction from your Bank Account
If you'd like your payment to be automatically deducted monthly on your bill statement's due date by bank draft from your checking or savings account, the Automatic Monthly Payment Plan (AMPP) should be your choice. You will still receive a monthly bill statement but there will be a notation on the bill statement that there is a bank draft scheduled on the due date. Please note that the Automatic Monthly Payment Plan is not for making an immediate payment or for paying a bill already due. You can sign up online or call/drop by your local district office. You will need your Clay Electric account number, your checking or savings account number and the routing number of your bank. There is no fee for using this option.
Credit/Debit Card Payments
Clay Electric offers a convenient credit and debit card payment option for members. All debit and credit card payments are processed through Western Union SpeedPay, an independent service provider. A processing fee of $2.95 will be charged by Western Union SpeedPay. Clay Electric does not receive any portion of this fee. The minimum payment amount is $10.00 and the maximum payment amount is $600.00. To prevent duplication, the system will not allow multiple payments for an account using the same credit card and amount on the same day. Payments made using Western Union SpeedPay may not be reflected on the Clay Electric account until the next business day. To make a credit or debit card payment, call Western Union SpeedPay at 1-888-822-0545 or click the link below to pay online.
Pay my bill by credit/debit card (Western Union SpeedPay)
You can now pay your bill through our mobile app, Clay Electric Go, available for Android and iPhone operating systems. The app allows you to view your account from your mobile device. To download Clay Electric Go, go to the Google Play Store for devices with Android operating systems or to the App Store for iPhone operating systems. For iPhone users, the app will only work on the iPhone 4S and new versions. You can pay bills with a credit card (including Visa) and view past billing statements, payment history and electricity usage. The app is mainly for taking payments and viewing account information. There is a $2.95 convenience fee for using the app to pay a bill.
Paying a bill by mail is the most traditional way to make a payment. If this is your choice, simply use the payment envelope included with your bill statement each month. Add postage and enclose your payment (no cash please) along with the bottom portion of your bill statement. Allow at least three to five days for delivery.
At Your Local District Office
At any of the co-op's six district offices you can make a payment at the front counter, or at a drop box. Most of our district offices also have a drive-thru window for your convenience. Please note that the drop box allows payments to be deposited 24 hours a day but payments may not be credited until the next working day. The Keystone Heights drop box is located along the circular drive at the visitor's entrance of the central office.
Payment Stations in the Community
Clay Electric offers a convenient credit and debit card payment option for members. The co-op has contracted with Fidelity Express to provide payment stations for paying your electric bill at various businesses such as convenience stores in the co-op's service area. Fidelity Express charges $1.50 for each transaction. A list of payment locations is available at your local district office and online.