Clay Electric is warning its residential and commercial members to be aware of scams being attempted by persons who demand immediate payment of delinquent bills.
Across the nation, electric co-op members have received phone calls or emails from scammers who demand quick payment and threaten disconnection of service. The scammers often ask for personal information or want the money wired immediately.
“If someone calls claiming they’re with the power company and they need payment of a delinquent bill today, that is a big red flag,” said Clay Electric’s Bruce McHollan, director of the co-op’s Information and Communication Technology Department.
“If you are at all suspicious of someone claiming they’re with the power company and payment must be made today, hang up and call Clay Electric at 800-224-4917,” McHollan said.
Clay Electric encourages its members to be very suspicious of anyone who calls and claims he or she represents the co-op and wants to be paid for an overdue bill. The cooperative does not collect past due amounts in this manner.
Clay Electric sends a reminder letter and makes an automated reminder call when bills are past due.
“We urge our members to ignore suspicious requests for personal information such as bank account numbers, credit card numbers, user names and passwords, or Social Security numbers,” said Derick Thomas, director of the co-op’s Member & Public Relations Department. “We ask our members to delete all suspicious emails that require immediate action to verify or provide personal information.”
“If a member has an overdue bill, he or she will likely receive a call from our automated phone messaging system as a reminder to call the cooperative to arrange payment. They’ll also receive a courtesy notice in the mail,” Thomas said. “Members should not share confidential personal information over the phone.”