KEYSTONE HEIGHTS -- Clay Electric Cooperative in Keystone Heights recently honored employees for outstanding achievement in the areas of internal customer service, external customer service, community service and Samaritan in 2012.
The recipients are Paula Cox of the Gainesville District, Ed Stephens of the Member Public Relations Department, and Jordan Wade of the Lake City District. The late Bootsie Richardson, formerly a power system operator in the energy control center, was honored with a Recognition award in the Samaritan category.
Cox was also named the 2012 Employee of the Year at the Annual Meeting last month.
Paula Cox, office services coordinator for the Gainesville District, received the internal customer service award. She has worked for the co-op for 21 years. Several co-workers wrote praise-filled nominations for Cox, pointing out that she is a team player who encourages excellence. They used words like “leadership,” “problem solving, “going the extra mile,” “asset,” “helpful” and “compassionate” to describe her.
Ed Stephens, manager of the Member Billing Division, was awarded a Recognition award in the external customer service category. Stephens has been with the co-op for nearly 3 years. In nominating him, co-workers described him as helpful and willing. They said he was diligent in finding solutions to issues in a timely manner. One employee noted that Stephens is a model example of what every Clay Electric employee should aspire to.
Jordan Wade, Lake City member relations representative, was awarded recognition in the community service category. Wade has been with the co-op for 8 years. He was nominated by a co-worker who learned of his efforts to assist a Clay Electric member who was suffering from health issues and on a fixed income. The member was complimentary of Wade’s willingness to go above and beyond to assist him.
Bootsie Richardson, formerly a power system operator in the energy control center, was honored posthumously with a Recognition award in the Samaritan category. She had worked for the co-op for 25 years.
Richardson was nominated by a co-worker who acknowledged her commitment to helping Clay Electric members who found themselves unable to afford to pay their electric bills. This co-worker said Richardson was a private person who would not have sought recognition, but he felt her efforts to assist others needed to be acknowledged.
Each winner was recognized at his or her department meeting in March. The award winners, nominated by co-workers, were chosen by a panel of previous winners. This is an annual program at Clay Electric and all employees are eligible, and encouraged to nominate their colleagues.