KEYSTONE HEIGHTS - Clay Electric Cooperative has been recognized by J. D. Power as a 2014 Customer Champion.
“Clay Electric Cooperative is among an elite group of 50 brands across nine industries that deliver excellence by focusing on key customer touch points,” J. D. Power President Finbarr J. O’Neill said in a recent letter to Ricky Davis, Clay Electric’s general manager/CEO.
"Please extend my congratulations to your entire organization,” O’Neill said. “The J. D. Power 2014 Customer Champions represent the highest-performing companies.”
“Now in its third year, the Customer Champion recognition is based on the voices of the most important critics – your customers,” O’Neill’s letter stated. “J. D. Power’s in-depth expertise in understanding what drives customer satisfaction and how it links to company performance across a broad range of industries is the foundation for this analysis. J. D. Power analyzed customer opinions, perceptions and feedback from its 2013 U.S. syndicated research across 600 brands.”
O’Neill also informed Davis that J. D. Power’s Customer Champions will be featured in FORTUNE Magazine’s upcoming March 17, 2014 issue.
“We’re most appreciative of this surprise recognition by the prestigious J. D. Power organization,” Davis said. “J. D. Power’s independent analysis of our efforts to provide our members with excellent service and competitively priced electricity reaffirms for us that our members appreciate our service and rates.”
Last summer, Clay Electric was listed as the third-best utility for customer satisfaction on a list of 30 mid-sized utilities in the South Region. Only two Georgia co-ops scored better than Clay in the area of customer satisfaction.
Clay Electric, with its central office in Keystone Heights and district offices in Orange Park, Keystone Heights, Palatka, Gainesville, Lake City and Salt Springs, serves 165,000 accounts in 14 North Florida counties. This year, the cooperative celebrated its 75th year of service.