KEYSTONE HEIGHTS -- Clay Electric was recently listed among the top five midsized utilities in the South for customer satisfaction, according to a survey conducted by a national research firm. The results of the survey were recently announced by Electric Co-op Today, a website affiliated with the National Rural Electric Cooperative Association.
Clay Electric’s customer satisfaction index ranking of 681 placed it fifth from the top of a list of 31 utilities in its division. Clay’s score is well above the national average score for utilities of 625.
The study measures customer satisfaction in the areas of power quality and reliability, price, billing and payment, corporate citizenship, communications and customer service.
“Clay Electric works hard to provide its members with great customer service, and I think our high ranking in the survey shows our members appreciate those efforts,” said Henry Barrow, director of Clay’s Member & Public Relations Department. “It also makes a difference that we are a member-owned cooperative, and our employees are active members of the communities they serve.”
Barrow also noted that Clay Electric has the lowest rates of any cooperative in Florida.