Clay Electric personnel continues efforts Wednesday evening, July 7, to restore service to members who were impacted by Tropical Storm Elsa. As of 8 p.m., 1,836 members remained... Continue Reading ›

Clay Electric Cooperative is grieving for a lost friend and co-worker. Lineworker William “Ziggy” Ziegenfelder, 56, passed away while working in the co-op's Gainesville service... Continue Reading ›

Vehicles from our fleet are currently up for auction online and more will be available in the coming weeks. Three auctions will take place; two will feature small fleet vehicles... Continue Reading ›

A forecast team from Colorado State University has predicted an above-average level of activity in the Atlantic basin this hurricane season. The CSU Tropical Meteorology... Continue Reading ›

The 83rd Annual Meeting video report is now available. You’ll hear remarks from the president of the Board of Trustees, Susan Reeves; General Manager Ricky Davis' report; and the... Continue Reading ›

Due to ongoing concerns surrounding the spread of coronavirus, the co-op has made the difficult decision to cancel the gathering portion of Annual Meeting for the second year in a... Continue Reading ›

Clay Electric ranks in top five for customer satisfaction

KEYSTONE HEIGHTS -- Clay Electric was recently listed among the top five midsized utilities in the South for customer satisfaction, according to a survey conducted by a national research firm. The results of the survey were recently announced by Electric Co-op Today, a website affiliated with the National Rural Electric Cooperative Association.

Clay Electric’s customer satisfaction index ranking of 681 placed it fifth from the top of a list of 31 utilities in its division. Clay’s score is well above the national average score for utilities of 625.

The study measures customer satisfaction in the areas of power quality and reliability, price, billing and payment, corporate citizenship, communications and customer service.

“Clay Electric works hard to provide its members with great customer service, and I think our high ranking in the survey shows our members appreciate those efforts,” said Henry Barrow, director of Clay’s Member & Public Relations Department. “It also makes a difference that we are a member-owned cooperative, and our employees are active members of the communities they serve.”

Barrow also noted that Clay Electric has the lowest rates of any cooperative in Florida.