KEYSTONE HEIGHTS -- Clay Electric was recently listed among the top three midsized utilities in the South for customer satisfaction, according to a survey conducted by a national research firm. The results of the survey were announced nationally on July 17.
Utilities’ level of customer satisfaction was measured in six categories: power quality and reliability, price, billing and payment, corporate citizenship, communications, and customer service.
Clay Electric’s customer satisfaction index ranking of 705 placed it third from the top of a list of 30 utilities in its division. Clay’s score is well above the national average score for mid-sized utilities of 651.
“Clay Electric works hard to provide its members with great customer service, and I think our high ranking in the survey shows our members appreciate those efforts,” said Henry Barrow, director of Clay’s Member Public Relations Department. “It also makes a difference that we are a member-owned cooperative, and our employees are active members of the communities they serve.”
Barrow also noted that a recent member opinion survey conducted by a local research firm in April indicated the co-op’s members were pleased with the level of service and communications they were receiving. The cooperative also received positive comments from members who were contacted in late April during a telephone survey of 400 Clay customers.