Clay Electric placed eighth in the 2017 J.D. Power and Associates Electric Utility Residential Customer Satisfaction Study’s Cooperative Segment. The satisfaction score is the... Continue Reading ›
View the Power Outage Map (see below first for more information)
The online Power Outage Map shows the general location and the approximate number of power outages on Clay Electric’s lines. The outage map also shows the outage information in two views: (1) System-wide and (2) by county. When viewing information by county, you can “left”click on any of the counties that Clay Electric serves to zoom-in for a more detailed view.
A rectangular icon represents a four square mile area which is color coded to reflect a range of members out of power. When an outage is located on the perimeter of Clay Electric's service area, the icon may extend outside the service area boundaries. To protect the privacy and security of our members, the power outage map does not display specific street addresses.
To see power outage numbers and percentages, click on “SHOW” at the bottom of the page. The total number of members in the county and the number of members without power will be presented. A percentage of the members out of power within the county is also shown.
When a member calls in an outage report, the co-op’s automated phone answering system uses the member’s phone number to determine their address. A computer program sorts the outage calls by location, and then predicts the location and scope of the outages.
The online outage information is automatically updated approximately every five minutes. While the method for determining the extent of an outage is quite accurate, the information presented is an estimation and may not reflect the actual number and precise location of members without power.