Known Issues
This is where we will post information if there is a known issue with the system.
Announcements
Our new mobile app is now available for download for iPhone and Android.

What is MyClayElectric?
On the go and in control. Now you can manage your account like never before!
MyClayElectric has several features that make managing your account as easy as possible. Whether through the web, or your smartphone or tablet (Android or iOS), you’ll be able to pay your bill, view your usage, contact customer service and get the latest news.
As soon as you log in, you’ll be able to view your billing history and make a payment with just a couple of clicks. You’ll be able to see your current bill, along with bills from the previous month or even the previous seasons, if you want to compare costs. Not only will you see your billing history, but you’ll be able to view your actual use. You can see how your use is trending over time, which will allow you to take steps to lower your bill.
Getting Started with MyClayElectric is as easy as 1-2-3!
As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.
Register Your MyClayElectric Account
Locate your new account number (instructions below) and get registered!
Download the new app
Manage your account on the go from anywhere at any time!
Activate the features You Want
This is your opportunity to give features like paperless billing and Auto Pay a try!
Frequently Asked Questions
Enter the requested information and click “Submit.”
Next, go to your email inbox and look for a new email from Clay Electric. This is to verify your email address. In that email, click on the “Verify Account” link, and you’ll go to a page to create and confirm a password. Then click “Submit.”
To ensure account safety, you’ll need to create a security phrase, something that is easy for you to remember but hard for others to guess. When you make payments in the future, you’ll see that phrase in the top right corner of your online account, a visual reminder that it’s safe to make the payment. Enter your phrase and click “Save.”
Additional Features:
- Bill & Pay - Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device. Make a payment now or schedule it for a future date.
- My Usage - View energy usage graphs to identify high usage trends.
- Contact Us - Easily contact us by email or phone. You can also submit one of the many predefined messages, with the ability to include pictures and GPS coordinates.
- News – Provides a convenient way to monitor news that may affect your service such as rate changes, outage information and upcoming events.
- Service Status - Displays service interruption and outage information. You can also report an outage directly to Clay Electric.
- Maps – Displays facility and payment dropbox locations on a map interface.
On the website, the home page shows all of your accounts along with the amounts due for those accounts and links to other detailed information.
On the app, select the Pay My Bill icon. The total due of all accounts will be displayed. You can select different information by account, such as partial payment and payment method.
You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payment button. You can also select the Make Payment button to view payment options for your accounts. On the app, select Pay My Bill icon. If you’re paying the total amount due, tap the Pay button. If you’re making a partial payment, tap the Pay Partial Amount, tap on the account and adjust the Pay Amount.
Bookmark our outage map for estimated restoration times and other updates.
On the website:
- Log in to your MyClayElectric account
- Click Report an Issue/Inquiry in the top right corner
- Select the Other Issues/General Inquiry button
- Choose your issue or inquiry from the drop-down menu
- Provide the information requested
- Select Submit.
- You can view the status of your request or inquiry on the website.
On the app:
- Log in to your MyClayElectric account
- Select Contact Us
- Select your issue or inquiry from the menu
- Please provide the information requested
- Select Submit.
All of these changes are within the normal operating budget of the cooperative. There will not be a rate increase with regards to these changes.
On the website:
- Click My Usage
- Select My Usage
- then select Usage Explorer
On the app:
- Select the Energy Use icon to view your energy use.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be a Clay Electric employee, please report it to us by calling 800-224-4917.