My Account Login

Pay my bill, view statement, history, meter reading date, and change email.

?  

Not Registered?

A business owner served by Clay Electric in the Orange Park area called to report that he received a phone call from someone who claimed the owner had not paid his August electric... Continue Reading ›

As of 5 p.m. Monday, 99 percent of our members have had their electric service restored.  Clay Electric has all available resources in the Gainesville District to... Continue Reading ›

Clay Electric’s crews and contract line and tree trimming crews remain fully deployed for final Hurricane Irma power restoration. Sunday, 1,000 crew members from eleven states are... Continue Reading ›

Clay Electric Cooperative understands the difficulties that members experienced in the wake of Hurricane Irma. The hurricane brought destruction and power outages to North Florida... Continue Reading ›

Saturday afternoon, 93 percent of Clay Electric Cooperative’s members have power. At 3:45 p.m., 12,370 (7%) of its members remained out of power. The cooperative’s... Continue Reading ›

As of Saturday morning, Clay Electric Cooperative has about 17,900 (10 percent) of its members out of power. The cooperative’s restoration workforce surpasses 1,100 field... Continue Reading ›

You are here

Privacy Policy

PRIVACY POLICY
In the course of doing business with you, we collect information about you that is necessary to provide you with our services. At Clay Electric, we recognize the importance of protecting this information and strive to maintain our customer’s privacy.

The Information We Collect
At Clay Electric, we routinely collect and maintain nonpublic personal information about you, to provide you with the services you request and to service your account. This information includes:

  • Information we receive from you on applications, through clayelectric.com and other means, including name, address, telephone number, social security number, e-mail address and property information,
  • Information regarding your transactions with us, such as electric usage, service history, payment history, billing information and financial account information, 
  • Information regarding your capital and patronage account and contact information for former members resulting from membership and governance activities,
  • Information we receive from credit reporting agencies and other groups regarding credit history and other reports,
  • Information obtained through samples or surveys of Clay Electric member-consumers to identify needs or improve services. This information may be compiled in aggregate form for Clay Electric Cooperative management activities.
  • Additional information that is collected and maintained when and to the extent appropriate to provide services.

We are committed to maintaining accurate, complete and appropriate information about member-consumers as necessary for the purpose for which the information is to be used. Clay Electric generally permits its member-consumers to access and seek correction of records about themselves that are maintained and used by Clay Electric to provide service, for billing, and to manage capital accounts. Any requests for, or disputes relating to, access, correction, or other matters should be reported to Clay Electric, and we will do our best to resolve any questions or problems that may arise regarding the use of member-consumer information.

Protecting Your Information
We are committed to protecting your nonpublic personal information. Clay Electric collects information solely through lawful and fair means and for appropriate purposes. At Clay Electric, we maintain high standards to ensure the security and confidentiality of our records and our customer’s information and we are committed to maintaining appropriate and accurate information about members for purposes that are suitable to its operations and management. We have designed our business practices so that the personal information of our customers is lawfully and properly gathered, stored and processed, so that customer information is only available to those individuals who may need it to provide you with our services. We have established physical, electronic and procedural safeguards to protect customer information as well.  However, no record or computer system can ever be protected against every possible hazard. Clay Electric is committed to providing reasonable and appropriate security to protect against foreseeable hazards. Additionally, should your relationship with us end at some time in the future, your information will remain protected as outlined in this notice.

Sharing With Affiliated Third Parties
We may share the information we collect, as described above, with companies, affiliates and contractors that work with us or provide services on our behalf, so that we may provide you with the services that you have requested. These companies might assist us, for example, in fulfilling your service request, processing your account or assisting us with maintenance on your account. All third parties are contractually obligated and employees are required to keep the information that we provide to them confidential and they must use the information only to provide the services we have asked them to perform.

Membership lists may be disclosed to a member-consumer of the cooperative for proper purposes, such as in connection with Cooperative election activities. Such disclosures will only be made in accordance with a policy adopted by the Board, and further uses of any lists so disclosed will be subject to that policy. 

Sharing With Non-Affiliated Third Parties
Clay Electric does not sell, share, rent, loan, exchange or otherwise disclose customer information with marketing firms or other non-affiliated third parties. We may share information with commercial and consumer credit bureaus and similar organizations, and otherwise as required or permitted by law, such as in response to a subpoena. We also may share nonpublic personal information when specifically authorized to do so by you. Further, Clay Electric reserves the right to share member-consumer records with other utilities under shared service agreements or to meet operational requirements. 

Modifications to Our Privacy Policy
We reserve the right to change our privacy practices in the future, which may include sharing nonpublic personal information about you with non-affiliated third parties. Before we do, we will provide you with a revised privacy policy and give you the opportunity to elect not to participate in that type of information sharing. This policy is not a formal limitation on the ability of Clay Electric to use, manage, and disclose its records as Clay Electric determines to be necessary, appropriate, or required by law. 



INTERNET SECURITY STATEMENT
At Clay Electric, we value your online security. For this reason, we have implemented safeguards to protect the information you transmit to us over the internet as described in this notice. We collect and use the information you provide to us to respond to your needs, service your accounts and provide you with information about other services we provide. 

This statement applies to all users of www.clayelectric.com, whether or not the user is a Clay Electric customer. 

Web Site Security
At Clay Electric, we strive to safeguard your on line security. All information provided by customers visiting our web site is kept strictly confidential, to prevent the unauthorized use of the information. All the nonpublic personal information we receive from our customers at Clay Electric, whether via phone, mail or the internet, is treated confidentially, as outlined in our privacy policy.

E-Mail Security
Regular internet e-mail is never completely secure. When corresponding to us via e-mail, you should only provide information that is non-sensitive and non-confidential. Please do not furnish us any information of a personal nature that you feel uncomfortable providing to us via e-mail. If you are concerned about the security of your communication, please transmit you correspondence to us using the postal service or telephone. Clay Electric is not responsible for the security of information we receive via e-mail.

Links to Other Sites
Clay Electric may provide links to other internet sites, solely as a convenience to the persons visiting this web site. If you visit these sites, you may be asked to provide nonpublic personal information (some of which may be shared with Clay Electric). 

Please be aware that Clay Electric is not responsible for the privacy practices of those sites. We suggest that, if you visit other web sites through www.clayelectric.com, you read the privacy policies of each site that you visit, as it may differ from ours. Our privacy policy applies solely to this web site.

Clay Electric is not obligated to review, does not control and is not responsible for any such third party website or the content therein. Any links supplied by Clay Electric do not constitute an endorsement or representations about any third party websites. The visitation and use of these websites is done entirely at your own risk.

Cookies
Clay Electric does not currently use cookies on this web site. If this should change at a future date, this web site notice shall be revised to reflect the use of cookies.

Modifications
Clay Electric reserves the right to update, modify, suspend or discontinue any and all Clay Electric websites at any time and without notice.

Please be aware that Clay Electric may periodically revise or update this internet security statement. If we do so, we will post a notice on our home page notifying users that this statement has been revised. If you are not comfortable with the policies described in this statement, we ask that you discontinue use of our site. 

Your Role
While Clay Electric works hard to protect your confidentiality, you also play a role in protecting personal information.

You are responsible for obtaining and maintaining all equipment and services needed for access to and use of the Clay Electric websites and for paying all charges related thereto. You are responsible for maintaining the confidentiality of your Clay Electric websites password and you are solely responsible for all activities that occur under your password. You agree to notify Clay Electric immediately of any unauthorized use of your password or any other breach of security related to the Clay Electric websites. Clay Electric reserves the right to require you to change your password if Clay Electric believes that your password is no longer secure.

Do not share your account number or password with anyone and do not provide your account number if your browser does not indicate you are using an encrypted connection. Also, remember to sign off once you have completed a secure transmission with us. Together we can provide you with a safe and confidential internet environment.

You agree not to use the Clay Electric websites (a) in a manner that violates any local, state, national, foreign or international statute, regulation, rule, order, treaty or other law; (b) to stalk, harass, or harm another individual; (c) to impersonate any person or entity or otherwise misrepresent your affiliation with a person or entity; or (d) to interfere with or disrupt the Clay Electric websites or servers or networks connected to the Clay Electric websites. You further agree not to use any data mining, robots or similar data gathering or extraction methods in connection with the Clay Electric websites; or attempt to gain unauthorized access to any portion of the Clay Electric websites or any other accounts, computer systems, or networks connected to the Clay Electric Websites, whether through hacking, password mining or any other means. 



LEGAL TERMS AND CONDITIONS OF USE
This statement presents the terms and conditions which apply to access and use of our web site. The material provided on this web site is available for lawful purposes only. If you do not agree to all of these legal terms, do not use this web site.

Clay Electric reserves the right to change or amend these conditions at any time by updating this notice. Clay Electric reserves the right to terminate this agreement at any time, without notice and for any reason.

Scope of Use
All contents of the Clay Electric web site are the property of Clay Electric Cooperative, Inc. The information and materials on this site are provided to users for personal and informational purposes only. The public or commercial use, display, reproduction, transmission or distribution of any information available through this web site without the prior written consent of Clay Electric is strictly prohibited. 

Any websites operated by Clay Electric are available to entities and persons over the age of legal majority who can form legally binding agreement(s) under applicable law. If you do not qualify, you are not permitted to use this site.

You further agree that Clay Electric, in its sole discretion, may terminate or suspend your use of the website, Clay Electric systems, information, services and content at any time and for any or no reason, even if access and use continues to be allowed to others. Upon such suspension or termination, you must immediately (a) discontinue use of the Website, and (b) destroy any copies you have made of any portion of the content. Accessing the Website, the Clay Electric systems, Information or Services after such termination, suspension, or discontinuation shall constitute an act of trespass. Further, you agree that Clay Electric shall not be liable to you or any third party for any termination or suspension of your access to the website, the Clay Electric systems, information and/or the services.

Unless specifically authorized by Clay Electric, the use of “deep links”, i.e. creating links to this site that bypass the home page or other parts of the site, is strictly prohibited. You may not mirror or frame the home page or any other pages of this site on any other web site or web page. 

Copyright
Content of this web site is protected by U.S. and foreign copyright law. Any use of the contents of this web site , except as provided in the “Scope of Use” section above, is prohibited and may violate United States copyright laws, without the express and prior written consent of Clay Electric Cooperative, Inc.  

Clay Electric Cooperative, Inc. and the Clay Electric logo are trademarks or service marks of Clay Electric Cooperative, Inc. These or other service marks of Clay Electric may not be copied, imitated, or used, in whole or in part, without prior written consent of Clay Electric Cooperative, Inc.

Limit of Liability
Your use of the materials on this web site is at your own risk. Clay Electric and its affiliates are not responsible for any general, indirect, special, consequential, punitive or exemplary damages or injury that may result from access to this site, use of or reliance on the materials contained in this site. Clay Electric and its affiliates are also not responsible for any damage or injury that may arise in connection with technical, hardware or software failures of any kind, unavailable network connections, interruptions in telecommunications connections, viruses or any incomplete, distorted or delayed computer transmissions. Further, you agree to indemnify, defend, and hold harmless Clay Electric, it’s subsidiaries, affiliated companies, joint venturers, business partners, licensors, employees, agents, and any third-party information providers to Clay Electric’s online and other services from and against all claims, losses, expenses, damages and costs (including, but not limited to direct, incidental, consequential, exemplary and indirect damages), and reasonable attorney’s fees, resulting from or arising out of your use, misuse, or inability to use the Site, the service or the content provided by Clay Electric, or any violation by you of this agreement. In jurisdictions that do not allow the limitation of liability, the foregoing limitations would not apply. To the extent that Clay Electric may not disclaim any warranties or limit its liability, the scope and duration of such warranty and Clay Electric’s liability shall be the minimum required by law. 

Clay Electric cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection by software viruses and other harmful computer code, files or programs. 

No Warranties
Clay Electric Cooperative, Inc. has made all reasonable efforts to provide accurate and reliable information on this web site. However, Clay Electric may not be able to control any or all aspects of errors which may occur.

Clay Electric Cooperative, Inc. does not warranty the accuracy, completeness, currency or reliability of any content information or materials presented on this web site. All information and materials on this site are provided “as is” and without warranty of any kind, either express or implied. 

Clay Electric Cooperative, Inc. reserves the right to revise this web site at any time and may provide links to other sites that are not maintained by Clay Electric. Clay Electric makes no endorsements or recommendations of any kind with respect to such sites, and is not responsible for the content of such other sites. More information about on line security is available in our internet security statement.

Submissions to Clay Electric
Any information or material submitted to Clay Electric via this web site is the exclusive property of Clay Electric Cooperative, Inc. Clay Electric may use, reproduce, display and transmit such information for any purpose without restriction, limitation or compensation to the person sending the information, except as outlined in our privacy policy and internet security statement.

Enforcement
These legal terms and conditions of use shall be governed and interpreted by the laws of the State of Florida, United States of America, notwithstanding any principles of conflicts of law. If at some time part of these terms and conditions are found to not be in compliance with other laws, regulations, etc., that part will be deemed severable and will not affect the enforcement or validity of the remaining provisions.

DISCLAIMERS

THE CLAY ELECTRIC WEBSITES ARE PROVIDED “AS IS” AND “WITH ALL FAULTS” AND THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE CLAY ELECTRIC WEBSITES IS WITH YOU. SHOULD THE MATERIALS OR SERVICES PROVE DEFECTIVE, YOU, AND NOT CLAY ELECTRIC ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING AND REPAIR. CLAY ELECTRIC EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, WITH RESPECT TO THE CLAY ELECTRIC WEBSITES (INCLUDING, BUT NOT LIMITED TO, AND IMPLIED OR STATUTORY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, AND NONFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS). WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, CLAY ELECTRIC MAKES NO WARRANTY THAT THE CLAY ELECTRIC WEBSITES MEET YOUR REQUIREMENTS OR THAT THE CLAY ELECTRIC WEBSITES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE OR THAT DEFECTS IN THE CLAY ELECTRIC WEBSITES WILL BE CORRECTED. CLAY ELECTRIC MAKES NO WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE CLAY ELECTRIC WEBSITES OR AS TO THE ACCURACY OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE CLAY ELECTRIC WEBSITES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH THE CLAY ELECTRIC WEBSITES OR FROM CLAY ELECTRIC, ITS SUBSIDIARIES OR OTHER AFFILIATED COMPANIES OR ITS OR THEIR SUPPLIERS SHALL CREATE ANY WARRANTY. CLAY ELECTRIC DISCLAIMS ALL EQUITABLE INDEMNITIES.

Please be aware that Clay Electric may periodically revise or update this internet security statement. If we do so, we will post a notice on our home page notifying users that this statement has been revised. If you are not comfortable with the policies described in this statement, we ask that you discontinue use of our site.